Refund policy

At EarthO’Wines, we strive to ensure that your purchase arrives in perfect condition. However, we understand that sometimes issues can occur during the delivery process. To address these rare situations, we have established the following return policy:

Eligibility for Returns

We only accept returns if the item is damaged during the delivery process. If you receive an item that has been damaged in transit, you are eligible to return it.

Time Frame for Returns

To qualify for a return, you must contact us and return the damaged item within the first 3 days after it has been received. We recommend inspecting your purchase as soon as it arrives to ensure you meet this timeframe.

How to Initiate a Return

1. *Contact Customer Service*: Reach out to our customer service team within the 3-day window. You can contact us via [email/phone number/online form].
2. *Provide Details*: Be prepared to provide your order number, a description of the damage, and any relevant photos to help us assess the situation.
3. *Return Authorization*: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to return the item.

Return Shipping

If your return is approved, we will provide you with instructions for shipping the damaged item back to us. We may cover the cost of return shipping, depending on the circumstances.

Refunds

Once we receive and inspect the returned item, we will process your refund. Please note that it may take a few business days for the refund to appear on your original method of payment.

Important Notes

- Items returned without prior authorization will not be accepted.
- This return policy applies only to items damaged during delivery. Other types of returns are not accepted.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

EarthO’Wines